Shipping Policy

Power Duke supplies industrial automation products to customers worldwide. Available shipping methods, estimated dispatch lead‑time and shipping costs shall be subject to the contents stated in the quotation or order confirmation.

Processing & Dispatch Time

After payment verification, orders will be processed within 3‑5 business days (excluding weekends and public holidays). Please double‑check your shipping address when placing an order. We shall not be liable for mis‑delivery caused by incorrect address information.

Dispatch will commence only when all the following conditions are met: 

‑ Order is formally accepted ‑ Full payment has been cleared and received

‑ All required customer information is provided 

‑ Product inspection, testing and packing are completed

For in‑stock items, Power Duke aims to arrange shipment within 3 business days. Same‑day urgent dispatch is available upon confirmation by our account manager. 

Specially‑sourced or custom‑ordered products require additional lead‑time. 

The dispatch date specified in the quotation or order confirmation prevails over general information published on the website.

Shipping Charges

Product prices do not include shipping fees, cargo insurance, duties or taxes, unless otherwise explicitly stated in the quotation. Shipping charges are calculated based on product weight, package dimensions, destination, carrier and service level. Free‑shipping benefit applies to orders reaching a specified threshold. Please refer to relevant promotion notices for full details. Customers may request estimated package dimensions and weight reference before order confirmation.

Shipping Methods & Delivery Notes

We offer standard shipping and expedited shipping options. Standard shipping generally takes 3‑5 business days, while expedited shipping takes 1‑2 business days.

All delivery times are estimates only and do not constitute a delivery guarantee, except where a guaranteed‑time service is purchased and confirmed in writing.

Potential causes of delivery delays include customs clearance, carrier disruptions, remote‑area delivery, severe weather, public holidays, export‑control compliance checks, incorrect delivery details and other objective circumstances beyond Power Duke’s reasonable control. 

We make every effort for on‑time delivery. In case of substantial delivery delays, we will send updated estimates via email. 

Where reasonably practicable, we will discuss alternative sourcing or shipping solutions with you.

International Shipping

International shipping services are provided. Shipping costs and lead‑times vary by destination country / region. 

Power Duke provides standard export documents including commercial invoice and packing list. 

All import duties, VAT and other local taxes incurred shall be borne solely by the recipient customer.

Order Tracking

After goods are dispatched, the tracking number will be sent to you by email. You may use this number to monitor the full transit status of your package.

Delivery Address Amendments

Any address‑change request must be submitted before shipment. 

We cannot guarantee address modification after goods have been collected by the carrier. 

Any extra logistics costs arising from incorrect or revised delivery addresses shall be borne by the customer. 

Please verify your shipping address again before placing your order.

Risk of Loss

Risk of loss and delivery liability shall be governed strictly by the Incoterms specified in your quotation or order confirmation. If the customer uses their own carrier account, risk of loss in transit transfers to the customer upon hand‑over of goods to such carrier.

Lost, Damaged & Returned Shipments

‑ In the event of package loss or product damage during transit, please contact us within 7 calendar days upon receipt of goods. Photos of damaged items and outer packaging are required for investigation. 

‑ If parcels are returned to our warehouse due to wrong address or delivery failure, we will contact you to confirm a valid alternative shipping address.

Shipping FAQ

Q: Do you offer international shipping?

A: Yes. Power Duke serves customers globally, subject to carrier availability, export‑control regulations and import laws of the destination country.

Q: How soon will my order be dispatched?

A: In‑stock goods are normally shipped within 3 business days. 

Please inform us in advance if you require urgent dispatch. The lead‑time stated in your quotation shall prevail.

Q: Will tracking information be provided?

A: Yes. Tracking details will be sent after the carrier collects the shipment.

Q: Are duties and taxes included in the quotation?

A: Import duties and taxes are not included. All import‑related charges shall be borne by the recipient.