Shipping Policy
Processing Time
Orders are processed within 3‑5 business days (excluding weekends and public holidays) upon payment verification. Please double‑check your shipping address. We shall not be liable for mis‑deliveries caused by incorrect shipping addresses.
Shipping Rates
Shipping fees are calculated based on order weight and delivery destination. Free shipping is available for orders exceeding a specified threshold. Please refer to our promotions for full details.
Shipping Methods
We offer standard shipping and expedited shipping options. Standard shipping generally takes 3‑5 business days, while expedited shipping takes 1‑2 business days.
International Shipping
We provide international shipping services. Shipping costs and delivery lead times vary depending on the destination country/region. International customers are responsible for all customs duties and taxes levied by their local authorities.
Order Tracking
Once your order has been dispatched, a tracking number will be sent to you by email. You may use this tracking number to monitor the full transit progress of your package.
Delivery Delays
We make every effort to ensure timely delivery of your order. However, delays may occur due to force majeure or other unforeseen circumstances. We will notify you by email in case of substantial delivery delays.
Lost or Damaged Shipments
In the rare case of package loss or product damage occurring during transit, please contact us within 7 days upon receipt of your order. Please supply photos of the damaged goods and outer packaging for our investigation.
Shipment Return Caused by Delivery‑Related Issues
If your package is returned to our warehouse due to an incorrect address or delivery failure, we will contact you to obtain an alternative delivery address.
